Pole Play Studios provide their services to you subject to the following conditions. If you visit or shop with Pole Play Studios or within this website, you agree to and accept these conditions.

Please read PPS Terms &Conditions carefully prior to booking all classes, courses and parties. We cannot be held responsible for any errors caused by failure to read or understand them in full. Please ensure that you have read the relevant section of the Terms &Conditions.

Booking
All Participants are required to arrange booking for all classes and events.
Bookings are confirmed and held with payments or deposits.

Deposits
All deposits are non-refundable.

Cancellations
Cancellations must be made more than 48 hours prior to the commencement of the class/course or no refunds will be issued. Cancellations outside 48 hours will incur a $30 administration fee. All deposits are non-refundable. You can transfer your deposit to another course at this point if there are places available. Less than 48hrs notice – No refund or transfer.

Discounts
1 discount per customer. So if you qualify for more than one, choose the better one! 

Class Passes
Class Passes are valid for 6 months from the date of purchase
Master Class Passes are valid for Master Class and Ultimate Pole only
Casual Class Passes are valid for the open level Casual Classes only
All Class Passes are non refundable though if you do need to sell them on we will transfer the pass to the new name for you

Private Lesson Cancellations/Transfers
Outside 48 hours – Full Refund or 2 Transfers
Outside 12 hours – 50% Refund or 2 Transfers
Inside 12 hours – No Refund or 2 Transfers

Parties
Parties at Pole Play Studios and at venues of your choice require a non-refundable $100 deposit.
Party Cancellations/Reschedules
Should you need to reschedule your Party for any reason we will hold the deposit in credit for you for a period of 12 months from the original date of the event provided you give us a minimum 48 hours notice. Cancellations inside 48 hours will forfeit the full deposit. Once your deposit has been received your Party booking is confirmed. We then get in touch again early in the week of the event to arrange final numbers and full payment. We do not give refunds for people who have confirmed and paid but do not show up to the event. We recommend that you pay for the people who are definite about attending and if there are a few extras who are unsure (max 3) then they can pay on arrival.

Under 18s
Students under 18yo must have their medical form signed by a parent or guardian.
Students under 15yo must be accompanied by a parent or guardian at all times.

Childcare Policy
While we aim to provide a space for adults to play away from the children, we understand that this is not always possible. So for those times when you really have no other alternative and do not wish to miss your class, you may bring your children provided that they are under adult supervision at all times and not disruptive to the class.

Photography & Film Policy
At PPS we ask that you help us to respect everyone’s privacy 
This means:
No filming or photographing Instructors or other students without the clear permission of every person in it.
No posting anything anywhere online without the clear permission of every person in it.
If you do accidentally post something with others in it and they ask you to take it down please do so immediately.
You are welcome film your self and post it as much as you like. Feel free to tag us!

Missed Class Policy
PPS does not give Catch Up Classes across the board every time students miss a pre-paid class.
Students are asked to make their Instructors aware of any classes which may be, or have been missed and they will spend some extra time in class to ensure that the student is caught up.
For our 8 Week Pole Dance Courses ONLY we are able to offer Complimentary Catch Up Classes under following conditions: Where there is a spare pole in another 8 Week Pole Dance Course of the same or lower level within 2 months of the missed lesson, then the student is welcome to join the other course for the number of classes missed at no extra charge. Bookings are necessary to arrange this. If you book a Complimentary Catch Up Class and do not show up for it you forfeit the class.

Pole Play Studios reserves the right to change or cancel a class, workshop or course up to and including the date of the course if insufficient bookings have been received. In the event of a class or course being cancelled every effort will be made to avoid inconvenience by offering alternative dates and times. If we are unable to offer a suitable replacement time a voucher valid for 12 months or a refund will be given at the discretion of Pole Play Studios management. Vouchers are valid for 12 months only and refunds will only be issued in exceptional circumstances at the discretion of Pole Play Studios management.

All participants in any Pole Play Studios event must acknowledge that pole dancing can be strenuous and it can at times be dangerous. Participants must rely upon their own judgment in participating in any exercise or movements. Pole Play Studios will not be held liable for any pre-existing injuries or ailments or for any injury, loss or damage, which may be sustained as a result of participating. While we take all precautions to assure the safety of everyone involved, Pole Play Studios will not be held liable for any injury or medical condition suffered by the client while participating in any dance class or entertainment package offered by Pole Play Studios.

By booking into any PPS class or event you agree to confidentiality.

Pole Play Studios reserves the right to change these Terms and Conditions at any time without notice.